SaleTrakk (“we”, “our”, “us”) is a commission tracking application, operated from California, United States. This Privacy Policy explains how we collect, use, and protect information when you use SaleTrakk.
By using SaleTrakk, you agree to the practices described in this policy. If you do not agree, please do not use the service.
2. Information We Collect
Account information:
Your name (optional display name)
Email address (required for account creation and authentication)
Password (stored as a one-way hash — we never see your plain-text password)
Business data you enter:
Deals: contract details, line items, commission rates and amounts, payment records, clawbacks and adjustments
Clients: names, contact details, addresses and notes you choose to record
Income and expenses: base salary, bonuses, reimbursements, expense records and mileage
Goals, tasks, tags, notes, and other records you create in the app
Technical data:
IP address, logged by our hosting and database providers for security and operational purposes
Browser type and operating system (standard HTTP headers)
Authentication session tokens (stored in cookies)
Product usage: which pages you open and which features you use
Error diagnostics: if a page fails, we record the error, the page, and your browser and operating system so we can fix it. This is configured not to capture the contents of your records.
Help AI conversations:
SaleTrakk includes an AI help panel. When you send a message in it, that message and the rest of that conversation are sent to our AI provider (Anthropic) so a reply can be generated, and are stored if you choose to send the conversation to us as a support request. Please don’t type anything into the help panel that you wouldn’t want shared with a third party.
3. How We Use Your Information
To provide and operate the SaleTrakk service
To authenticate your account and maintain your session
To send account-related emails (password resets, trial and billing notices, and summaries you have turned on)
To take payment if you subscribe
To answer support requests you send us
To detect, diagnose and fix errors and outages
To improve and develop the product based on aggregate usage patterns
We do not sell your personal data to third parties. We do not use your data for advertising.
4. Data Storage and Security
Your data is stored in a managed PostgreSQL database hosted in the United States by a third-party infrastructure provider that applies industry-standard security practices, including encryption at rest and in transit.
All data is transmitted over HTTPS (TLS encryption)
Database data is encrypted at rest
Row-level security ensures you can only access your own data
Passwords are stored only as a one-way hash — we never see or store your plain-text password
We never see or store your card details (see section 8)
5. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
Right to know — you may request a summary of the personal information we hold about you
Right to delete — you may request deletion of your personal information
Right to opt out of sale — we do not sell personal data, so this right is already fully honored
Right to non-discrimination — exercising your privacy rights will not affect your access to the service
We do not use advertising cookies or tracking pixels, and we never use your data for advertising. We do use a small number of cookies and browser storage entries, listed in full below.
Cookies:
Authentication — two cookies that keep you signed in between page loads. They are set when you log in and expire when you log out or the session ends. Without these you cannot use the app.
Product analytics — one cookie set by our analytics provider holding a random identifier, so repeat visits can be counted as one person rather than many. It is not used for advertising and is not sold or shared with advertisers.
Browser storage (kept on your device, not sent to us):
Your theme preference (light or dark), stored separately for the app and the public site
Whether your sidebar is collapsed
Whether you have hidden the stat tiles on the Income page
Which product tips you have already seen, so they are not shown twice
When you were last active, used to keep your session accurate
The analytics identifier described above
You can clear all of these at any time through your browser settings. Clearing them will sign you out and reset your display preferences; your account data is unaffected.
7. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
You can request deletion of your account and all associated data at any time by emailing support@saletrakk.com.
8. Third-Party Services
We use a small number of outside providers to run SaleTrakk. Each receives only what it needs to do its job, and none of them are permitted to use your data for their own purposes.
Stripe — payment processing. When you subscribe, your card details are entered on Stripe's own checkout page and go directly to Stripe. We never see, receive or store your card number. We keep only your subscription status, plan, and renewal date.
Anthropic — powers the Help AI panel. Messages you send in that panel are transmitted to Anthropic to generate a reply, as described in section 2.
Hosting and database provider — stores your account and business data in the United States, and may log request metadata such as IP address and page path for security and operational purposes.
Email delivery provider — sends account emails such as password resets, trial notices and summaries. Receives your email address and the contents of those messages.
Product analytics provider — records which pages and features are used, so we know what to improve. Not used for advertising.
Error monitoring provider — receives technical details when something breaks: the error, the page, and your browser and operating system. It is configured not to capture the contents of your records.
9. Children's Privacy
SaleTrakk is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify users via email or a prominent notice in the app at least 14 days before the changes take effect. Continued use of SaleTrakk after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data: